View our Privacy Statement.
View our Privacy Statement.
Blakebrook AG and its subsidiaries (Phixos Limited, Symbiotics Limited and Real Time Consultants Limited) ("we" or "us")
is committed to protecting and respecting your privacy.
any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following
carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Phixos Limited, Teme House,
Whittington Road, Worcester, WR5 2RY. England.
Information we may collect from you
We may collect and process the following data about you:
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through the Sites and of the fulfilment of your orders.
Details of your visits to the Sites including, but not limited to, traffic data, location data, weblogs and other
communication data, whether this is required for our own billing purposes or otherwise and the resources that you
To notify you about changes to our service.
IP addresses and cookies
We may collect information, including information collected through using Google Analytics and Google Search Console (www.google.com/analytics,
www.zendesk.co.uk, www.google.com/webmasters), about your computer, including where
available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.
This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored
on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They
help us to improve the Sites and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise the Sites according to your individual interests.
To speed up your searches.
To recognise you when you return to the Site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of
cookies. However, if you select this setting you may be unable to access certain parts of the Sites.
log on to the Sites.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details
and the provision of support services. By submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance
with this Privacy Statement.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Sites,
you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best
to protect your personal data, we cannot guarantee the security of your data transmitted to the Sites; any transmission
is at your own risk. Once we have received your information, we will use strict procedures and security features to try
to prevent unauthorised access.
Some basic personal data is provided to an email service provider, (when consented to), for the purpose of email marketing.
See the next section.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from the Sites are presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you,
where you have consented to be contacted for such purposes. This is supported through the use of a third party email
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our service.
To provide you with the information about our products and services which we feel may interest you.
Should you wish to opt out of such communications please contact firstname.lastname@example.org.
To allow you to participate in interactive features of our service, when you choose to do so.
To enable our software application suppliers to make modifications.
For Quality, training and management information purposes.
Please note features within our www.symbioticsltd.co.uk website allow
access to software tools that can use the personal data you supply in automated output.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about
goods and services similar to those which were the subject of a previous sale to you..
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, as defined in section 736 of the Companies Act 1985.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Blakebrook AG or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or
of Blakebrooke AG, our customers, or others.
You have the right to access and view the personal data we hold about you. You have the right to have the personal
data we hold about you to be changed, corrected or deleted. You have the right to ask us not to process your personal
data for marketing purposes. You can exercise the right at any time by contacting us at
The Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.
Changes to our Privacy Statement
Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate,
notified to you by email.
Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to